Working hours: Mon - Fri 08:00 - 18:00
Last updated: 11 July 2026
1.1. These General Terms and Conditions govern the relationship between TRIT TECH Ltd, UIC 208513754, the operator of RentExpress, hereinafter referred to as the “Hire Company”, and any individual or legal entity that books or hires a vehicle, hereinafter referred to as the “Hirer”.
1.2. The Hire Company’s contact details are:
Contact address: 18 Mehomiya Street, Razlog, Bulgaria
Email: office@rentexpress.bg
Telephone: +359 87 6696960
1.3. These Terms apply to bookings made through RentExpress.bg, by telephone, by email or through another method agreed between the parties.
1.4. These Terms form an integral part of the booking confirmation and the vehicle hire agreement. Specific details concerning the vehicle, price, hire period, security deposit, mileage, insurance cover, optional services and collection and return locations are stated in the relevant offer, booking confirmation or hire agreement.
1.5. In the event of a conflict between these Terms and an individually agreed provision in the hire agreement, the individually agreed provision shall prevail, provided that it does not breach mandatory law or statutory consumer rights.
2.1. A vehicle may be booked through the Website, by telephone, by email or in person.
2.2. Submitting a booking request does not automatically guarantee the availability of the selected vehicle. A booking is confirmed once RentExpress has expressly confirmed it and, where applicable, the required payment has been successfully completed.
2.3. The Hirer must provide complete, accurate and up-to-date information, including their name, telephone number, email address, hire period, collection and return locations and details of the main and any additional drivers.
2.4. If the specifically booked vehicle cannot be supplied due to a breakdown, accident, late return by a previous customer or another unforeseen event, the Hire Company may offer a vehicle from the same or a higher class at no additional charge.
2.5. Where no suitable replacement vehicle can be provided and the Hirer does not accept an available alternative, all prepaid amounts relating to the service that cannot be supplied will be refunded.
2.6. Vehicle photographs on the Website are representative. A confirmed booking will be fulfilled using the stated vehicle or an appropriate replacement in accordance with these Terms.
3.1. When collecting the vehicle, the Hirer and every additional driver must present the originals of:
3.2. Every driver must be legally entitled to drive the relevant category of vehicle and must meet the minimum age and driving experience requirements stated during booking or in the hire agreement.
3.3. The vehicle may only be driven by drivers named in the hire agreement. An additional driver charge may apply where this has been disclosed before the booking is confirmed.
3.4. The Hire Company may refuse to supply the vehicle where the documents presented are invalid, damaged, illegible or do not meet the applicable legal requirements, or where the details differ from those supplied during booking.
3.5. A refusal caused by the Hirer’s failure to present the required documents or meet the applicable driver requirements will be dealt with under the cancellation and no-show conditions supplied during booking.
4.1. The hire price is determined by the selected vehicle, hire period, season, collection and return locations and any optional services requested.
4.2. Before confirming the booking, the Hirer will be given information about the total price and the services included.
4.3. Unless expressly agreed otherwise, one hire day means a period of 24 hours beginning at the agreed collection time.
4.4. Depending on the specific offer, the price may include or be supplemented by charges for:
4.5. All additional charges that can reasonably be determined in advance will be disclosed before payment or in the booking confirmation.
5.1. A security deposit may be required. Its amount, payment method and release conditions will be stated in the offer, booking confirmation or hire agreement.
5.2. Depending on the agreed conditions, the deposit may be paid or temporarily pre-authorised on a bank card.
5.3. The deposit serves as security for outstanding amounts, including, where applicable:
5.4. Any deduction from the deposit will be made only in respect of amounts properly due and supported in accordance with the agreement, the established damage and applicable law.
5.5. Once the vehicle has been returned and inspected, the remaining deposit will be released or refunded. The time taken for a pre-authorised amount to become available again depends partly on the cardholder’s issuing bank.
5.6. Where the final amount of a cost cannot be determined at the time of return, for example because a fine has not yet been received or a technical assessment is required, the relevant part of the deposit may be retained until the matter is resolved. A final reconciliation will then be completed.
6.1. The vehicle will be supplied at the agreed location, date and time after the hire agreement and vehicle condition report have been completed.
6.2. The condition report will record the vehicle’s condition, visible existing damage, mileage, fuel level and equipment supplied. Photographs or video may also be taken to document its condition.
6.3. The Hirer should inspect the vehicle on collection and request that any visible damage or missing item be recorded before driving away.
6.4. By signing the condition report, the Hirer confirms receipt of the vehicle in the condition described, together with its required documents and equipment.
6.5. Vehicle delivery or collection from an address, airport, hotel or another location is available only following prior confirmation and may be subject to an additional charge.
7.1. The Hirer must use the vehicle carefully, for its intended purpose and in accordance with Bulgarian road traffic law and all other applicable legislation.
7.2. The vehicle must not be used:
7.3. Smoking is not permitted in the vehicle. Pets may only be carried with prior approval and with suitable measures to protect the interior.
7.4. When the vehicle is unattended, the Hirer must lock it, safeguard its keys and documents and take reasonable precautions against theft or damage.
7.5. The Hirer must not repair, alter or install equipment in the vehicle without prior approval, except where immediate action is necessary to prevent imminent danger.
8.1. The vehicle will be supplied with the fuel level recorded in the condition report and must be returned with the same amount, unless another fuel policy has been expressly agreed.
8.2. Where the vehicle is returned with less fuel, the Hirer must pay for the missing fuel and any refuelling service charge disclosed in advance.
8.3. The Hirer is responsible for using the correct type of fuel. Costs and damage caused by using incorrect fuel will be payable by the Hirer unless the cause cannot reasonably be attributed to them.
8.4. Any included mileage allowance and the charge for additional kilometres will be stated during booking and in the hire agreement.
8.5. Tampering with or disconnecting the odometer or any other vehicle system is prohibited.
9.1. The vehicle must be returned to the agreed location on the agreed date and at the agreed time, in the condition in which it was supplied, allowing for fair wear and tear.
9.2. The Hirer must notify RentExpress immediately if a delay is expected.
9.3. A late return may result in an additional hire period and other costs disclosed in advance being charged.
9.4. An extension is valid only after express confirmation from the Hire Company and payment of the applicable price. Continued use without confirmation does not amount to an automatic extension.
9.5. Early return does not automatically entitle the Hirer to a refund for unused days unless otherwise agreed or required by law.
9.6. The vehicle must not be abandoned or returned without being handed over to a representative of the Hire Company, unless a specific contactless return procedure has been agreed in advance.
10.1. The vehicle may only be taken outside the Republic of Bulgaria with RentExpress’s prior written permission.
10.2. Certain vehicles or countries may be subject to restrictions, additional documentation, insurance, security deposit or charges.
10.3. The Hirer must declare in advance all countries through which they intend to travel and comply with all applicable border, road and insurance requirements.
10.4. Taking the vehicle outside Bulgaria without the required permission is a material breach of the agreement and may invalidate insurance cover and make the Hirer responsible for resulting costs and damage.
11.1. Vehicles are supplied with the insurance required by law. Any additional cover, liability limit or insurance excess will be stated in the booking and hire agreement.
11.2. Insurance cover applies subject to compliance with the agreement, applicable law and the relevant insurer’s conditions.
11.3. Unless expressly included within optional cover, damage to tyres, wheels, glass, the underside of the vehicle, the interior, keys and documents, as well as damage caused by incorrect fuel, may remain the Hirer’s responsibility.
11.4. Insurance cover may not apply where damage is caused or aggravated by:
11.5. The Hirer is responsible for actual and evidenced loss or damage that is not covered by the applicable insurance, subject to the limits set by the agreement and applicable law.
12.1. In the event of an accident, breakdown, theft, attempted theft or other incident, the Hirer must immediately:
12.2. The Hirer must not admit liability, agree compensation or arrange repairs without prior approval, except where necessary to prevent imminent danger.
12.3. In the event of a mechanical fault, the Hirer must stop using the vehicle where continued use could cause further damage or endanger safety.
12.4. Where a breakdown was not caused by the Hirer, RentExpress will make reasonable efforts to provide assistance, repairs or a replacement vehicle, subject to availability.
12.5. If the service cannot continue for a reason for which the Hire Company is responsible, the value of the unprovided remainder of the hire period will be refunded or an appropriate alternative will be offered.
13.1. The Hirer is responsible for road traffic offences, parking charges, tolls, vignette requirements and other liabilities arising from the use of the vehicle during the hire period.
13.2. The Hire Company may provide the Hirer’s and drivers’ details to competent authorities where legally required.
13.3. Where a fine or other liability is received after the vehicle has been returned, the Hirer must reimburse the amount due and any administrative charge disclosed in the agreement.
14.1. A payment is considered successful once it has been confirmed by the payment service provider and the booking confirmation has been issued.
14.2. Where a transaction is declined or unsuccessful, the booking may remain unconfirmed until payment is successfully completed or another payment method is agreed.
14.3. RentExpress is not responsible for a card transaction being declined or delayed, or for a temporary card hold caused by the issuing bank, payment provider or a technical issue outside RentExpress’s reasonable control.
15.1. Requests to change the hire period, vehicle, location or optional services are subject to availability and may result in a change to the price.
15.2. The specific cancellation and no-show deadlines and charges will be shown before payment and included in the booking confirmation.
15.3. A cancellation should be made using a method that provides evidence of notification, such as email or another form of written communication, unless RentExpress provides a dedicated cancellation facility.
15.4. A no-show occurs where the Hirer fails to attend within the agreed collection window, does not notify RentExpress and cannot be contacted. The consequences will be determined by the no-show terms supplied before payment.
15.5. If RentExpress cancels a confirmed booking and no suitable replacement is accepted, all amounts paid for the service that cannot be supplied will be refunded.
16.1. Where a vehicle hire agreement is made for a specific date or a specific period of performance, the standard 14-day right of withdrawal for distance contracts does not apply under the statutory exception for car hire services.
16.2. The right to cancel or amend such a booking is governed by the cancellation conditions presented to the customer before payment and included in the booking confirmation.
16.3. This provision does not restrict any other mandatory consumer rights, including rights relating to a service that is not provided, is incorrectly provided or does not conform to the agreement.
17.1. Personal data is processed for bookings, performance of hire agreements, payments, communications, accounting and legal obligations, security and protection of the parties’ legitimate interests.
17.2. Further information is provided in the RentExpress.bg Privacy Notice.
17.3. Where necessary, information may be provided to banks, payment providers, insurers, roadside assistance providers, public authorities and other recipients only to the extent necessary and lawful.
18.1. Complaints may be submitted to office@rentexpress.bg or sent to the company’s contact address.
18.2. A complaint should include the customer’s details, the booking reference or booking information, a description of the matter and any relevant documents or photographs.
18.3. RentExpress will consider complaints within the applicable statutory period and will inform the customer of the outcome.
18.4. Consumers may lodge a complaint with the Bulgarian Commission for Consumer Protection and use the applicable alternative dispute resolution procedures.
19.1. Neither party will be liable for a failure caused by an unforeseeable and unavoidable event outside its reasonable control, including natural disasters, road closures, severe weather, action by public authorities, war, civil disturbance or widespread interruption of essential services.
19.2. The affected party must notify the other party as soon as reasonably possible.
19.3. Where the service cannot be supplied, the parties may agree to alternative dates, a replacement service or a refund for the part of the service that cannot be provided.
20.1. Matters not expressly governed by these Terms will be subject to the laws of the Republic of Bulgaria.
20.2. Disputes should initially be addressed through negotiation. Where no agreement can be reached, the dispute will be decided by the competent court determined under applicable law.
20.3. These Terms do not restrict any mandatory rights granted to consumers under Bulgarian or European Union law.
20.4. If any provision is found to be invalid, the remaining provisions will continue in effect.
20.5. Each booking is governed by the version of these Terms in force when the booking is confirmed.
20.6. RentExpress may update these Terms. Changes will not apply retrospectively to existing confirmed bookings unless they benefit the customer or are required by law.
20.7. The Bulgarian and English versions are intended to have the same meaning. In the event of a discrepancy, the Bulgarian version will prevail to the extent permitted by mandatory applicable law.